Welcome to findmyexcursions.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, such as:
- Name
- Email address
- Contact information
- Cruise details
- Travelling party details
- Browsing behaviour on our site
- Information about your device and internet connection
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Personalise your experience on our website
- Analyse usage patterns and trends
- Communicate with you about our services
- Respond to your inquiries and requests
- Enhance the security and functionality of our website
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Third-party excursion providers when you choose to book through their services
- Service providers who assist us in operating our website and conducting our business
- Legal authorities when required by law or to protect our rights
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Specifically:
- Personal Identification Information (Name, Email Address, Contact Information): Retained for as long as your account remains active or as needed to provide you with our services. If you close your account or request deletion, we will remove this information within 30 days unless further retention is required by law.
- Cruise Details and Booking Information: Retained for up to 7 years to comply with legal, tax, and accounting obligations.
- Browsing Behaviour and Analytics Data: Retained for 24 months to analyse usage patterns and improve our services. This data may be aggregated and anonymised for long-term analytical purposes.
After the applicable retention periods, we will securely delete or anonymise your personal information to prevent unauthorised access or use.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Your Rights
We are committed to ensuring that you have control over your personal information. Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request confirmation as to whether we process your personal data and, if so, to access the personal data we hold about you.
- Right to Rectification: You may request the correction of inaccurate or incomplete personal information we have about you.
- Right to Erasure (“Right to be Forgotten”): You can ask us to delete your personal data under certain circumstances, such as when it’s no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in specific situations, for example, if you contest the accuracy of your data.
- Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
- Right to Complain: If you believe that we have infringed your rights, you have the right to lodge a complaint with a supervisory authority or other official government body.
To exercise any of your rights, please send a detailed request to privacy@findmyexcursions.com with the subject line “Privacy Rights Request.”
We are committed to protecting your personal information regardless of where it is processed or stored. Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those in your country.
We may process your information in countries where our servers, service providers, or partners are located. This includes countries within and outside the European Economic Area (EEA), the United Kingdom, and the United States.
When transferring personal data from the EEA or the UK to countries deemed by the European Commission or the UK Government to provide an adequate level of data protection, we rely on the respective adequacy decisions.
To ensure that your personal information receives an adequate level of protection when transferred internationally, we have implemented the following safeguards:
- Standard Contractual Clauses (SCCs): We utilise SCCs approved by the European Commission for data transfers from the EEA. These clauses ensure that your personal data is treated in a manner consistent with EU laws on data protection.
- Data Processing Agreements: We have agreements with our third-party service providers that include data protection obligations consistent with this Privacy Policy.
- Technical and Organisational Measures: Data is encrypted both in transit and at rest using industry-standard encryption protocols. Strict access controls limit who can access your personal data, ensuring only authorised personnel can do so.
When you choose to book excursions through third-party providers linked on our site, your personal data may be transferred to countries where those providers operate. We recommend reviewing the privacy policies of any third-party services you use.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@findmyexcursions.com.
Last Updated: 12th December 2024